Frequently Asked Questions

Helpful Information

Welcome to our FAQ section where we address some of the most common queries about our property maintenance services. We aim to provide clear and helpful answers to ensure you have all the information you need. Feel free to reach out to us if you have any other questions.

If you cannot find your answers here please get in touch.

What is your service cancellation policy?

At EverSure, we understand that plans can change. Our cancellation policy ensures fairness for both our team and our customers.

No Deposit Required

We do not require a deposit to book our services, as we believe in earning your trust through our work.

Cancellation Notice

If you need to cancel or reschedule your appointment, we require at least 48 hours' notice. This allows us to adjust our schedule and avoid unnecessary material purchases.

Late Cancellations

Cancellations made with less than 48 hours' notice may result in a charge to cover any materials purchased specifically for your job.

How to Cancel

To cancel or reschedule, please contact us as soon as possible at: EverSurehomes@Gmail.com

By booking our services, you acknowledge and agree to this cancellation policy

Accepted Payment Methods

At EverSure, we aim to make payments simple and hassle-free. Please review our payment options and terms below.

Accepted Payment Methods

We accept the following forms of payment:

Cash – Payment is due upon job completion.
Bank Transfer/BACS – Payment details will be provided upon invoice. Please use your invoice number as a reference, (ex: EverSure001)
PayPal – Payments can be made securely via PayPal. Additional processing fees may apply.

Payment Terms

Payment is due in full upon completion of the job unless otherwise agreed.
Late payments may result in additional charges or service delays.

Refunds & Disputes

All payments are final. If there is a concern about the service provided, please contact us immediately to resolve the issue.

Contact Us

For any payment-related inquiries, please reach out to us at: EverSurehomes@Gmail.com OR 07739761795

By using our services, you agree to this payment policy

Guarantees

At EverSure, we take pride in our craftsmanship and the quality of materials we use. To give our customers peace of mind, we offer the following guarantees on our services:

1. Roofing Services

Flat Roofs: 15-year guarantee covering both materials and workmanship.
Pitched Roofs: 25-year guarantee on installation and materials.

2. Roofline and Gutter Replacements

UPVC Fascias and Soffits: 20-year guarantee on white UPVC installations.

3. Windows

UPVC Windows: 10-year guarantee on installation and materials.

4. PVC Cladding

White Cellular PVC Cladding: 20-year guarantee when installed with compatible systems.

5. Painting and Decorating (Interior)

2-year guarantee on workmanship, covering peeling or defects caused by improper application.

6. Exterior Painting

10-year guarantee on durability and weather resistance when applied using premium materials.

Terms and Conditions

The guarantee begins from the date of completion.
Covers defects due to faulty materials or workmanship under normal conditions.
Does not cover damages from external factors such as storms, fire, accidental damage, or improper maintenance.
Regular maintenance is required to keep the guarantee valid.
If an issue arises, customers must notify us as soon as possible for an assessment.

At EverSure, we stand by the quality of our work, ensuring your investment is protected for years to come.